Can Digital Communication, mHealth Boost Patient Satisfaction?

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A new study shows that providers should turn to mHealth devices and digital communication tools to boost patient satisfaction levels.

Although there is a high rate of patient satisfaction with primary care providers, there is still room for improvement with regard to digital communication and patient engagement technologies, one survey shows.

The survey, conducted via Harris Poll and sponsored by Salesforce, shows that 91 percent of patients are satisfied with their primary care providers. In fact, of the 50 percent of patients who have changed PCPs over the past ten years, over half of them did so simply because either they or their provider moved.

Despite that solid base of patient satisfaction, the survey shows a need for enhanced patient and provider communication. Read More.

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